1. Hotel Cancellation/ amendments
Cancellation has to be made through corresponding email ID: info@lhoteldulachanoi.com or  CALL directly to +842435295555, +842435253888 , otherwise no cancellation will be entertained. Cancellations will not be accepted over Phone.

Customer must notify L’HÔTEL du LAC if you plan change before 03 days you check in.
Any cancellation submitted after the cancellation due date, ONE night will be charged.



+3 days prior to check-in

No cancellation fee

=3 days (or less) prior to check-in

50% of total room price will apply for handling and banking fees.

< 3 days (or less) prior to check-in

One night penalty charged

No Show:
  1. If a booking is cancelled within the day of arrival  or In case of No show or shortening stay, non refund will be made
  2. (Considered as cancellation without the required advance notice)

Amendments is negotiable via our email: info@lhoteldulachanoi.com

The refund will be made through your credit card. Additionally, although L’HÔTEL du LAC will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 12-15 days for the actual crediting to take place, depending on your Bank’s practice.

2. Tour Cancellation :
None cancellation – None refundable
 Date Condition
 + 7 business days before Transfer date Refund will be made 100%
3 - 5 business days before departure date  50% charged
 Less than 3 business days or No - Show Non - Refundable

+ Check-in time is from 02:00 PM and check-out time is at 12:00 noon
+ Extension of late checkout time is subject to availability and will be charged as follows:
+ Check-out until 04:30 PM – 50% of room rate
+ Check-out after 04:30 PM – 100% of room rate

Early Check in policy:
- Check in from 08:00 AM or earlier: We will keep the room for you in advance 01 day by that, the surcharge is 100%.
- Check in from 08:00 – 11:00 AM. We apply for surcharge 50% as one day room rate (This option depend on the availability on the date check in)
- Check in from 11:00 onward, we will consider to apply with free of charge. (This option depend on the availability on the date check in)
- Check in as policy: After 14:00.

Rates are inclusive of:
International breakfast buffet (6.30 to 10.00 am every day)
  1. Free Welcome drink when check in
  2. Tea, coffe, fruit,1 bottle of mineral water in room daily/1 person
  3. Free usage of ADSL and Wifi internet in-room and public computer
  4. Children and Extra bed Policy
Maximum 01 child under 8 years old, sharing with parents using existing bed
 Extra bed 10.00 USD
Extra breakfast 05.00 USD
Extra baby cot Free 01/room
Children in tour: Children under 4 Years old free of charge (share bed with parent). From 5 to 8 Years charged 7$ (share bed with parent)